Our product, our proof.

A hard-coded chain answers one shape of question; anything else means another chain. Making the agent a record rather than a code path is what turns one workflow into a platform, and delegation is what lets a long job be composed out of short ones.

Agents are authored at organisation or personal scope against a tool registry with graded privileges. A run can be triggered from chat, from the API, or on a schedule described in plain language and confirmed before it is set.

An agent that fails silently is worse than no agent. When a run goes wrong the first question is which step went wrong, and a system that cannot answer it cannot be operated. It is also the difference between a demo and something you are willing to leave on a schedule.

Runs carry fan-out caps, depth limits, and token and wall-clock ceilings, so a bad loop costs a bounded amount instead of an unbounded one. An agent that calls the same tool with the same arguments and gets the same answer back is stopped and told to change course; a run that stops making progress ends rather than grinding to its ceiling.

Models are unreliable at arithmetic and good at writing the program that does it correctly. But a model that can execute code can reach your file system and your network unless something stops it. The sandbox is that something, and the reason the capability can be wide instead of narrow.

A separate image and a separate trust domain from the application, with no network of its own. Every connection it attempts goes through a proxy that decides per connection and logs the outcome. Files it produces come back as artifacts you can open, download, or have emailed.

Most RAG systems do access control at the wrong layer. Filtering after retrieval is too late — the model has already seen the data. Enforcement belongs at the retrieval boundary, and tenancy belongs below that.

Tags are first-class: attached at upload, queried at retrieval, enforced before any context reaches the model. Embeddings are partitioned per tenant, and a query that cannot prove which organisation it belongs to is rejected rather than broadened.

Single-provider systems are brittle. Outages, rate limits, and model deprecations all arrive as production incidents. Routing across providers makes the system survivable — and makes model choice configuration rather than a deploy.

A circuit breaker per model, active health probing, and automatic failover down a candidate chain. An auto mode reads what a request actually needs and picks the model for it, instead of making the user choose fast or thinking every time.

An agent that can only read your documents can only tell you things. The work happens in the systems you already run, and an agent that cannot open the pull request or send the email is a research assistant rather than a colleague. MCP means the list is not ours to gatekeep.

First-party connectors handle OAuth and token refresh per organisation, with third-party credentials encrypted at rest. MCP servers are discovered and their tools composed into the same registry the first-party tools live in, so an agent's tool list does not care where a tool came from.